What do I have to do to book a medical examination or a nursing service at home?
There are two ways to book an examination at home:
- By phone: by calling our Call Center, active from Monday to Friday, from 8:00 a.m to 6:30 p.m, at +39 06 40417410. Troverai un nostro operatore a tua completa disposizione che soddisferà la tua richiesta.
- Online: by filling the form that you will find on https://ilmedicoacasa.com/en/contatti/, or by sending an Email to firstname.lastname@example.org.
Is it possible to book the visit on behalf of a third parties?
Yes. Simply have all the necessary data to provide to the operator or to write in the request form that you will find on https://ilmedicoacasa.com/en/contatti/.
Can I book a visit with a specific doctor?
It is not possible to book a visit with a specific doctor, but you can have a generic or specialized examination carried out by our professionals (of which you will receive name and Order registration number). Each of them has great experience found no the portal of the National Federation of the Orders of Medical Surgeons and Dentists.
Can I use a service center in case of problems?
Yes, our service center is at your disposal from Monday to Friday, from 8.00 a.m to 6.30 p.m to ask for help during the booking phase and to have clarification about the examination. You can also send an Email to email@example.com, which will be taken care of as soon as possible.
Is it possible to change day, time or place of the reservation?
Yes, you can easily chenge your booking by contacting us by mail or by phone on +39 06 40417410 from Monday to Friday from 8.00 a.m to 6.30 p.m, communicating your new needs.
Can I cancel or reschedule my booking?
Yes, you can cancel or reschedule your visit by calling our Call Center on +39 06 40417410 from Monday to Friday from 8.00 a.m to 6.30 p.m.
If I cancel my reservation, is there a penalty?
Your reservation can be rescheduled without incurring any penalty up to 3 hours before the execution of the service. If notice of cancellation is not received within 3 hours of the execution of the service, the full amount will be charged. This allows us to be able to pay the professional who has made himself available by not performing other examinations at home.
Which payment methods are allowed?
The Doctor At Home offers more possibilities to pay the requested service: via PayPal, Bank Transfer or Credit Card. At the time of booking you will receive an email containing a link with which to make the payment yourself.
Can I pay cash at the time of the visit?
No, unfortunately, the visit cannot be paid for in cash. Payment must be made at the time of booking via PayPal, Credit Card or Bark Transfer.
Is online payment safe?
Yes, every method of payment accepted are reliable and secure.
The data of your card are protected and in no case shared. The transaction will be via secure connection with SSN encryption (Secure Socket Layer).
Is the cost of the services deductible from the tax return?
Yes, you will be sent the invoice for the service received immediately after being executed and you can deduct it from the tax return, like any invoice issued by medical offices or polyclinics.
Is the cost of the services refundable by insurance?
Yes, if there is an existing contract with your insurance institution.
Are my personal informations safe?
How do you select your doctors?
The team of specialists working with The Doctor At Home is made up of professionals with great experience and highly qualified in their field of specialization. A further and important selection criterion, with which The Doctor At Home chooses his collaborators, is represented by the availability and empathy towards his patients.
What is the registered office of The Doctor At Home?
Via Cristoforo Colombo n. 436 – 00145 Rome.
What are the business data?
The Doctor At Home is a project of Medical Service Assistance Srl, a company in possession of Regional Authorization to provide health care services.
The registered office is in Via Cristoforo Colombo, 436 – 00145 Rome.